1. Eligible Returns
We accept returns within 7 days of delivery for the following reasons:
✓ Accepted
- Defective or damaged item
- Wrong item delivered
- Wrong size delivered (vs ordered)
- Significant colour mismatch
- Missing parts / accessories
✗ Not Accepted
- Change of mind
- Item already washed/used
- Tags removed
- Request after 7 days
- Sale / discounted items
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items purchased during flash sales, clearance, or with promo codes exceeding 20% discount.
- Customised or personalised jerseys (printed name/number).
- Items returned without original packaging, tags, or labels.
- Items that have been washed, worn, or altered in any way.
- Accessories and add-on items (socks, badges, etc.) unless defective.
3. How to Initiate a Return
Follow these steps to raise a return request:
Contact Us
Email support@jersify.online within 7 days of delivery with your Order ID and reason for return.
Share Evidence
Attach clear photos/videos of the item showing the issue (defect, wrong item, etc.).
Get Approval
Our team will review and respond within 48 business hours with approval or further instructions.
Ship the Item
Pack the item securely in original packaging and ship it to the address provided by our team. Keep the tracking number.
Refund / Exchange
Once we receive and inspect the return, your refund or exchange will be processed within 7–10 business days.
4. Refund Process
All refunds are issued to the original payment method used at checkout, processed via Razorpay.
Refunds are initiated by Jersify and processed by Razorpay to your original payment instrument. Credit/debit card refunds: 5–7 business days. UPI refunds: 1–3 business days. Net banking: 3–7 business days. Wallet refunds: instant to 24 hours. Timelines depend on your bank or payment provider.
- Refund will be for the item value only. Shipping charges are non-refundable unless the return is due to our error.
- You will receive an email confirmation when your refund is initiated.
- If your refund has not appeared after 10 business days, please contact your bank before reaching out to us.
5. Size Exchanges
We offer free size exchanges for items delivered in the wrong size compared to what was ordered. For other size-related requests (customer changed their mind), a reorder will be required.
- Exchange is subject to availability of the requested size.
- Only one exchange per order is permitted.
- Exchange shipping costs (return leg) are borne by the customer unless it was our error.
6. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, we sincerely apologise. Please:
- Do not use or wash the item.
- Email us at support@jersify.online within 48 hours of delivery.
- Include your Order ID, photos/video of the item and packaging.
In such cases, Jersify will cover all return shipping costs and offer a full refund or replacement at no additional charge.
7. Order Cancellation
- Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched.
- To cancel, email support@jersify.online immediately with your Order ID.
- If already dispatched, the cancellation request cannot be accepted — please initiate a return after delivery.
- Approved cancellations will be fully refunded to the original payment method via Razorpay within 7–10 business days.
8. Payment Failures & Double Charges
If your payment fails at checkout, no amount will be deducted. If your bank debits the amount due to a gateway error, the funds will be automatically reversed to your account within 5–7 business days by Razorpay. If you see a deduction without a confirmed order, contact us with your bank transaction reference.
- Do not attempt to repay if you see a deduction — check with your bank first.
- Jersify is not liable for delays caused by the banking system in reversing failed transactions.
9. Contact Us
For return requests, refund status, or any order issues:
- Email: support@jersify.online
- Response time: Within 24–48 business hours
- Website: www.jersify.online